Refund Policy

At Karseell Pakistan, customer satisfaction is important to us. If you face any issue with your order, please contact our support team on WhatsApp with your order details so we can review and assist you.

Refund Eligibility

Refund requests are reviewed based on the product condition, order details, and reason for the request.

For hygiene and safety reasons, products that have been used, opened, altered, or damaged after delivery may not be eligible for a refund, unless the item was received damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order ID and clear pictures or video of the item and packaging.

Refund Process

If your refund request is approved, our team will guide you regarding the next steps. Approved refunds will be processed according to the order circumstances and the payment method used, where applicable.

Shipping charges may not be refundable unless the product was incorrectly supplied, damaged, or defective upon delivery.

Third-Party Purchases

We can only assist with orders placed directly through the official Karseell Pakistan website. Products purchased from third-party sellers or unauthorized sources are not covered by this refund policy.

Contact Us

For refund assistance, please contact:

Karseell Pakistan
WhatsApp: +1 315 636 2533