Privacy Policy

At Karseell Pakistan, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, or contact our support team.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Your name, phone number, email address, and delivery address.
  • Order details, such as products purchased and delivery information.
  • Messages, feedback, or information shared when you contact us.
  • Account information, where you choose to create an account.

When you use our website, certain information may also be collected automatically, such as your browser type, device information, IP address, pages visited, and website usage information through cookies or similar technologies.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfil your orders.
  • Provide customer support and respond to your queries.
  • Share order, delivery, or service-related updates.
  • Improve our website, products, and shopping experience.
  • Prevent fraud, misuse, or unauthorized activity.
  • Send promotional communications where you have chosen to receive them.

3. Payments

Available payment options are displayed during checkout. Payment information is processed through the relevant payment service provider available on our website. Please do not share sensitive payment details through WhatsApp or other customer support messages.

4. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our website, process orders, arrange delivery, manage payments, provide customer service, or improve website performance.

We may also disclose information where required by law, to prevent fraud, or to protect the rights and safety of our business and customers.

5. Cookies and Website Usage

Our website may use cookies and similar technologies to support essential functions such as maintaining your cart, remembering preferences, understanding website usage, and improving your browsing experience.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Marketing Communications

Where you choose to receive promotional messages or marketing updates, we may use your contact details to share information about products, offers, or store updates.

You may request to stop receiving marketing communications by contacting us through WhatsApp.

7. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no website or online transmission method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide support, maintain business records, meet legal requirements, or resolve disputes.

9. Your Choices

You may contact us to request assistance regarding your personal information, including correction of inaccurate information or deletion requests where applicable.

Please note that certain order or transaction information may need to be retained for record-keeping, fraud prevention, or legal purposes.

10. Third-Party Links

Our website may include links to third-party websites, social media pages, or external services. We are not responsible for the privacy practices or content of those third parties.

11. Children's Privacy

Our website is not intended for children to provide personal information without appropriate parental or guardian involvement. If you believe that personal information has been submitted by a child without permission, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, or business practices. Any updated version will be posted on this page.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Karseell Pakistan
WhatsApp: +1 315 636 2533